Privacy Policy

Last Updated: April 14, 2025

1. Introduction

Welcome to Simplifix's Privacy Policy. This policy describes how we collect, use, process, and disclose your information, including personal information, in conjunction with your access to and use of our services. We respect your privacy and are committed to protecting the personal information you share with us.

2. Information We Collect

We collect several types of information from and about users of our services:

• Personal Identification Information: Name, email address, phone number, postal address, and other details you provide when booking our services.
• Device Information: Make, model, serial number, IMEI, and specific issues with your device.
• Payment Information: Credit card details, UPI IDs, or bank information for transaction processing.
• Technical Data: IP address, browser type, device type, operating system when you visit our website.
• Usage Data: Information about how you interact with our website, including pages visited and time spent.

3. How We Collect Information

We collect information through several methods:

• When you fill out forms on our website or in our store.
• When you book a repair service online, by phone, or in person.
• When you communicate with us via email, phone, or social media.
• Through cookies and similar tracking technologies on our website.
• From third-party service providers that help us with payment processing, website analytics, and customer service.

4. How We Use Your Information

We use your information for the following purposes:

• To provide and manage the services you request, including device repair and maintenance.
• To process payments and provide receipts for services rendered.
• To communicate with you about your repair status, warranty information, and service updates.
• To improve our services, website functionality, and customer experience.
• To send you promotional materials, special offers, and information about new services (with your consent).
• To comply with legal obligations and resolve any disputes.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• All personal data is stored on secure servers with restricted access.
• Payment information is processed through PCI-DSS compliant service providers.
• Our staff are trained on data protection principles and privacy practices.
• We use encryption for data transmission and secure disposal procedures for data that is no longer needed.

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Device Data and Privacy

When you submit your device for repair:

• We access only the information necessary to diagnose and repair your device.
• Our technicians follow strict privacy protocols and do not browse personal files or content.
• Any temporary copies of data made during the repair process are securely deleted upon completion.
• We recommend backing up your data and removing personal information before submitting your device.

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to collect information about your browsing activities. These tools help us improve our website and provide a better user experience. You can manage your cookie preferences through your browser settings.

8. Third-Party Disclosure

We may share your information with:

• Service providers who assist us in operating our business (payment processors, cloud service providers, etc.).
• Legal authorities when required by law or to protect our rights and safety.
• Business partners with your explicit consent, such as manufacturers for warranty claims.

All third parties are contractually obligated to use your information only for the purposes specified and in accordance with our privacy policy.

9. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• The right to access and receive a copy of your personal information.
• The right to rectify or update inaccurate or incomplete information.
• The right to delete your personal information in certain circumstances.
• The right to restrict or object to the processing of your information.
• The right to data portability in a structured, commonly used format.
• The right to withdraw consent at any time for processing based on consent.

To exercise any of these rights, please contact us using the information provided at the end of this policy.

10. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required by law. Typically, we keep:

• Customer account information for the duration of your relationship with us plus 2 years.
• Repair records and warranty information for 3 years after service completion.
• Payment information as required by tax and accounting regulations (usually 7 years).

11. Children's Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

12. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, where data protection laws may differ. We ensure appropriate safeguards are in place to protect your information in compliance with applicable laws.

13. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. The updated version will be indicated by an updated "Last Updated" date, and the revised policy will be effective immediately upon posting. We encourage you to review this privacy policy periodically.

14. Contact Information

If you have any questions, concerns, or requests regarding this privacy policy or our data practices, please contact us at:

Simplifix
Near Easy Bazar, Vyalikaval HBCS Layout
Nagavara, Bengaluru, Karnataka 560045
Email: privacy@simplifix.in
Phone: +91 7353531133